Air Conditioning Comfort for Life - United for your comfort since 1987

Air Conditioning Comfort for Life

United for your comfort since 1987

Archive for February, 2013

Beware of the Duct Cleaning Scam

Posted by Larry On February 27th

Beware of Duct Cleaning Scams (Photo Courtesy of Flickr user Frederick Md Publicity)

Beware of  duct cleaning scams!

Here is the skinny: Most of the duct-work in homes today do not need to be cleaned or cannot be cleaned effectively with the methods that are proposed. There…I said it.

First let me start off by saying that most of the time, the issues that most homeowners are concerned about, such as dirt on the ceiling around the grills or a dusty home, are things that are not solved by duct cleaning, as some contractors would like you to think.

Instead, these problems are repaired by fixing problems with the duct-work itself… like fixing any leaks or breaks in the ceiling and around the grills, and by proper filtration.

My advice:

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Is Your AC Company Missing in Action?

Just the other day I was talking with a friend who was telling me about a bad experience that he had back in 2003 with a local AC company in Southwest Florida who we’ll call “O-Air” to protect their identity.

Jake said:

I remember as if it were yesterday because it was the summer solstice (aka the longest day of the year, north of the equator) when my air conditioner decided not to work. I just had replaced it a little over a year before that so I was quite puzzled as to why there was water all over the floor of the closet in which my air handler was located.

I called O-Air, which was the AC company that installed my air conditioner a year prior, and they told me that they were booked solid that day and couldn’t inspect it to see what the problem was.

By this time, it was approximately 91℃ and I was in no mood to hear that they couldn’t fix my AC especially because I had a maintenance agreement with them! When I told them this, the receptionist said that my maintenance agreement expired a month ago.

While trying to maintain my composure in my 90 degree home, I asked her why I hadn’t seen or heard from any of their technicians within the past year, after all they were supposed to maintain my AC every 6 months. She replied “Because you didn’t call to schedule an appointment with us sir. That’s your responsibility.”

Needless to say, Jake decided that O-Air no longer deserved his business.

The reason I share his story is because it got me thinking…Why wouldn’t an AC company actually call their customer to schedule a maintenance appointment?

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