Air Conditioning Comfort for Life - United for your comfort since 1987

Air Conditioning Comfort for Life

United for your comfort since 1987

Is Your AC Company Missing in Action?

Just the other day I was talking with a friend who was telling me about a bad experience that he had back in 2003 with a local AC company in Southwest Florida who we’ll call “O-Air” to protect their identity.

Jake said:

I remember as if it were yesterday because it was the summer solstice (aka the longest day of the year, north of the equator) when my air conditioner decided not to work. I just had replaced it a little over a year before that so I was quite puzzled as to why there was water all over the floor of the closet in which my air handler was located.

I called O-Air, which was the AC company that installed my air conditioner a year prior, and they told me that they were booked solid that day and couldn’t inspect it to see what the problem was.

By this time, it was approximately 91℃ and I was in no mood to hear that they couldn’t fix my AC especially because I had a maintenance agreement with them! When I told them this, the receptionist said that my maintenance agreement expired a month ago.

While trying to maintain my composure in my 90 degree home, I asked her why I hadn’t seen or heard from any of their technicians within the past year, after all they were supposed to maintain my AC every 6 months. She replied “Because you didn’t call to schedule an appointment with us sir. That’s your responsibility.”

Needless to say, Jake decided that O-Air no longer deserved his business.

The reason I share his story is because it got me thinking…Why wouldn’t an AC company actually call their customer to schedule a maintenance appointment?

Because less expenditures = more profit in their pockets

I suppose the best explanation is because when they sell you a preventive maintenance agreement, they’ve already collected your money in advance and they’re hoping that you forget to call them so they don’t have to actually spend money on:

  • Freon (if needed)
  • Man-hours
  • Replacing your air filters
  • Gas for the trip to your house and back
  • Any other expenses that may be incurred while at your house

To us, that’s just ridiculous. At UMI Residential Air Conditioning, we actually want to call you to schedule an appointment for maintenance. In fact, Anita whose desk is right next to mine, spends a fair share of her day making phone calls and setting appointments.

Truthfully, we LOVE getting back in front of our customers’ eyes because it gives us a chance to help others in need. After all, that’s the main reason why we do what we do. In the summer heat of Southwest Florida, having a cool, comfortable home to live in is a major necessity for most people and we enjoy helping others.

Sure, getting referral business is a nice result in the process but ultimately it boils down to helping people and that’s the driving force behind what we do.

If you want an air conditioning company in Fort Myers that will actually call you every 6 months for AC service, we’d love the opportunity. Call (239) 939-2032 or chat with us at Facebook.com/UMIHomeServices.

~Larry

P.S. if you decide to get a maintenance agreement with us, you can call us at 4am and there will never be an overtime charge for emergency service…unlike O-Air.

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