When searching for the best company to provide your air conditioning services, youʼll want a company that is not only certified by the correct agencies but is also excellent at customer service. Of course, anyone can CLAIM great service. Fewer organizations can back it up with real results.
If youʼve ever called a service number and gotten canned, recorded messages asking you to press 1, 2, 3 or 4, then youʼve gotten a taste of what itʼs like dealing with a large corporation. If every time you call, youʼre talking to a different person or being transferred back and forth, you can get frustrated at this “faceless” entity that isnʼt treating you like a real person.
A small company takes more pride in knowing their customers. You can actually…
…call in and get to talk to the same people from day to day, or even year to year! They remember you, understand your needs and know the history of your air conditioning unit.
At Synergy, we pride ourselves on being small and friendly, instead of huge and corporate. We hope youʼll get to know each of our team members, and that you enjoy having a friendly voice on the other end of the phone.
How can your air conditioning company prove their commitment to making you 100% satisfied with every element of their service? The reviews of past customers and clients will help provide evidence of this commitment.
Your company should also strive to show that unhappy customers are cared for just as thoughtfully. They should have policies in place to “make it right” and will offer to provide solutions in all cases.
Review the warranties and guarantees, (Tip 11) provided by your potential company. Make sure they stand behind their work. At Synergy, we certainly do!
Interested in learning all the tips on finding the best air conditioning companies in SWFL? Read our FREE eBook: “12 Ways to Ensure You Choose the Best Air Conditioning Company in Southwest Florida”.
Are you looking for a Fort Myers Air Conditioning company that meets each tip and has all the air conditioning services that you need? Then start this year out on the “right foot” and visit UMI Residential Air Conditioning online or call (239) 939-2032!